Is customer service intangible?
Communicating with our clients and managing the membership services for the Small Cell Forum is challenging and amazing. No two days are ever the same and with over 15,000 Forum contacts, with varying needs, a whole range of skills and abilities are brought in to play.
One of the great things about working with Kava and the Forum is the combination of employing established systems and procedures with a generous dose of ‘the personal touch’ meaning I have confidence that I can reach the right people, and make the right decisions, quickly and efficiently.
Our aim is to provide all contacts with a first class experience whether they are a new enquirer simply wishing to download a whitepaper from our public website, an existing member researching technical documents, or the chairman requiring data for a presentation.
We recognise that great customer service is an integral part of us and that knowledge, understanding and empathy for our clients’ business needs, together with taking ownership of an issue and acting to resolve it, is essential.
Making our customers feel connected, valued and assured is incredibly satisfying… and fun!